General FAQs
You can purchase in our website with Credit Card (Visa, Mastercard, American Express), Twint and any other method accepted by STRIPE payments or Zahls.
No. Orders cannot be modified or cancelled after being placed.
We’re sorry for the inconveniences. Please take a picture and drop us an email to info@recolectacoffee.com and we’ll find a solution.
We will charge you once your order is placed.
Unfortunately, coffee is not eligible to be returned.
We’re sorry for the inconveniences. Please take a picture and drop us an email to info@recolectacoffee.com and we’ll find a solution.
Shipping FAQs
We ship worldwide. We use Swiss Post and DHL Express within Switzerland and internationally. You will be able to view the prices and estimated delivery times during check out.
If your country / address is not available, please send us an email and we will happily find a solution for you.
Depending on your shipping address the duration can last between 2 days and up to 3 weeks. You will be able to view the prices and estimated delivery times during check out. You will also be able to track your shipment from the moment the order is shipped.
It depends on your shipping address and the weight of your order. You will be able to view the prices during check out.
Once you have placed your order, we will send you a confirmation email with all the details of your order. When your order is shipped, we will send you another email along with the link or shipping code to track your order.
You can also track the status of your order in your profile under the “orders” section.
Please send us an email with a short description of the situation along with your order number and email address. We will send a request to the delivery company to locate your package and will get back to you as soon as possible.
Coffee FAQs
The Specialty Coffee distinction relies on the complete traceability of coffee to its origin. This guarantees best quality practices and fair conditions to the producer. Plus, it grants access to the story behind each micro lot.
Each of our coffees has a cupping score above 84 points, which positions it as Specialty Coffee. In the cup, this means aromatically complex coffees with a balance between acidity and sweetness.
We are always looking to support and partner with farms that apply best quality practices.
Profitable methods, environmental awareness and a positive impact to the community are top priorities.
Specialty coffee is seasonal. Our coffees are available for limited times every year.
We deeply analyze each of our coffees and develop a roasting curve depending on each profile and its final recipient.
We roast in small batches, under constant supervision and always seeking to get the maximum potential out of each coffee.
Freshness is one of our mottos.
We have a natural preference for Colombian coffees, but our offer is not limited to this origin. We are constantly looking for quality and variety to keep an interesting portfolio for our clients.
Our catalog includes all the relevant information for each coffee.
Likewise, each coffee delivered includes a factsheet with information on origin, cup profile and tasting score.
To this date all our coffees come directly from the farms to our door in Zürich. Nevertheless, we are not closed to the option of including coffees sourced by partners with aligned principles.
You can check all our brewing guides in our website, under the content – brewing guides section
We recommend brewing our coffees from 2 weeks up to 3 months after roast date.
Web shop
You can change your shipping address in your profile under the “addresses” section with the edit button
We are always looking to support and partner with farms that apply best quality practices.
Profitable methods, environmental awareness and a positive impact to the community are top priorities.
Go to“my account”, under Profile and login click on “lost your password?”. Enter your username or email address and you will receive a link to create a new password via email.
We value your feedback so much. Drop us an email at info@recolectacoffee and we will be pleased to help you with the recipe for your brewing type.